Shipping policy

Designer Tresses Shipping Policy

Luxury Delivery, Crafted with Care

At Designer Tresses, we take pride in delivering your luxury wigs and extensions with precision, speed, and care. Every order is securely packaged and shipped from our Las Vegas, Nevada fulfillment center, ensuring your Designer Tresses experience arrives on time and in perfect condition.

Processing Time

Orders placed before 2 PM Pacific Time (PT) generally ship the same business day.

In the event of high order volume, your order will be shipped on the following business day.

Once your order ships, you will receive a confirmation email with tracking information, followed by automatic tracking updates until your package is delivered.

Shipping Options

We offer two premium shipping methods for your convenience:

  • 1–3 Business Day Shipping

  • Express 1–2 Business Day Shipping

Delivery times are estimated based on the distance from our Las Vegas, NV warehouse and the carrier’s delivery network.

Signature Requirement

For your security and peace of mind, orders over $150 will automatically require a signature upon delivery.
Please note: orders with signature requirements cannot be modified once placed, so we recommend reviewing your shipping address and delivery preferences carefully before completing your purchase.

Order Tracking

After your order has shipped, you will receive:

  • A shipping confirmation email containing your tracking number

  • Real-time updates as your package moves through the carrier network

You can track your order anytime using the link in your email or directly through your carrier’s website (UPS, FedEx, or USPS).

Shipping Insurance (Route Protection)

We offer Route Package Protection at checkout to insure your order against loss, theft, or damage during transit.

Please note:

  • Once your order leaves our Las Vegas facility, Designer Tresses is not responsible for lost, stolen, or damaged packages.

  • We do not provide refunds or replacements for packages affected by carrier delays or mishandling once in transit.

  • If your package is lost, stolen, or damaged, please file a claim directly through Route via their mobile app or website for resolution.

We strongly recommend adding Route Insurance for full coverage and peace of mind.

Shipping Delays & Responsibility

Designer Tresses is not responsible for delays caused by USPS, FedEx, UPS, or any third-party carrier, including but not limited to:

  • Weather disruptions

  • Incorrect or incomplete addresses provided by the customer

  • Seasonal carrier delays or holiday backlogs

Please ensure your shipping details are accurate before placing your order.

Shipping Modifications

Once an order has been processed or shipped, we are unable to modify, reroute, or cancel it.
All orders are verified and shipped according to the information provided at checkout, so please double-check your details before submitting.

Our Promise

Every Designer Tresses order is inspected, packaged, and sealed with care to maintain our high standards of luxury.
From our Las Vegas warehouse to your doorstep, our goal is to ensure your experience is seamless, elegant, and unforgettable — just like your new wig.